Solution Architect, Full-Time

Job Description

The Solution Architect will work in a support role both remotely and onsite with end users at all levels throughout customer organizations (BOCES, schools, school districts, and other K-12 educational organizations). In this role the individual will help end users properly configure, operate, and maintain the configuration of the SchoolFront Platform to meet the needs of the continuously evolving customer organization.

The Solution Architect acts as the primary point of contact for all issues related to the ongoing administration of the system including the roll out of new functionality, collection of customer feature requests, liaison between customer and development team, and ongoing support to customer staff.

The ideal candidate will have advanced knowledge of and experience with the types of software commonly used in school administration (e.g. human resources management systems, financial management systems, student information management systems, learning management systems, content management systems, etc.) and the ability to work independently with minimal guidance and collaborate with cross-function teams. Must be able to establish and meet deadlines. Strong time management skills with adaptability to changing requirements. Must be patient, friendly, and diplomatic.

Salary Range: $80,000 to $105,000

Responsibilities

• Learn SchoolFront software modules and features and act as a SchoolFront software and services subject matter expert for customers.

• Perform as the customer-facing member of FrontEdge Inc.’s cross-functional team also comprised of developers, testers, project managers, and technical business analysts.

• Assist customer end users with day-to-day software usage.

• Deploy software at customer location remotely and onsite.

• Provide training and system usage feedback to customers remotely and onsite.

• Help create and maintain end user support documentation.

• Assist with testing new releases of software prior to use in a production environment.

• Learn and understand customers’ operational practices and procedures in order to design, configure, and maintain automated workflow processes.

• Analyze and troubleshoot software issues reported by end users.

• Support and collaborate with the technical support resources in customer organizations on issues requiring access to customer infrastructure, integrated systems, etc.

• Provide new customer and ad hoc training on system functionality as requested by customer management.

• Collect customer feedback, feature requests, and functional change requests and work with the cross-functional FrontEdge Inc. team to prioritize and focus resources and efforts.

• When communicating customer requests to internal FrontEdge teams (like the Support and Development Teams), provide (or gather) all of the information needed for accurate triage/prioritization of work, including detailed customer impact analyses.

• Recommend additional SchoolFront products and services to current customers whose needs might be addressed by expanding their usage of SchoolFront offerings.

Candidate Qualifications

Required:

• Self-starter, having the ability to work with minimal supervision, taking ownership

• Strong technical skills

• Basic project management skills

• Customer requirements gathering and documenting experience

• Training delivery / facilitation skills

• Critical thinking, problem solving and analytical skills

• Organizational and multi-tasking skills

• Listening, oral, written and presentation skills, and effective interpersonal skills

• Tact, patience, and diplomacy

• Available to receive and manage customer issues and requests during the standard business hours of the customer accounts to which they are assigned (typically Monday through Friday, 8:00 AM to 5:00 PM EST)

• Background check required (to work onsite at schools and handle legally protected information)

Preferred:

• Experience working with school and school district personnel

• Experience working with software systems used to manage school and school district operations

• Knowledge of common school and school district operational processes and procedures.

• Experience providing software support to customer end users in all levels of customer organization

• Experience collaborating with developers to plan and release software projects

• Experience facilitating software user groups

• Bachelor's degree

Required Travel

Often in the early stages of a customer deployment, infrequently after deployment. Currently, travel is limited to New York State. This may change with the expansion of our market.

---

FrontEdge Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by federal, state, or local law. Accommodations are available upon request.

Office Cleaner, Part-Time - Rochester, NY

Summary

Job Title: Office Cleaner, Part-Time

Location: Onsite, Rochester, NY

Hours: Part-Time, 20 Hours per Week

Pay Rate: $18.00/Hour - $24.00/Hour

Schedule: Negotiable - Late Afternoon, Evening, and/or Weekends

FrontEdge Inc., a software development company in Rochester NY with approximately 5,500 sq feet of office space, is seeking a reliable, experienced, part-time Office Cleaner to clean, organize, and maintain our office space and office cleaning tools and supplies, onsite for 20-hours per week. Schedule is negotiable but must also be stable and reliable (may include late afternoons, evenings, and/or weekend days).

Job Description

Job Duties/Responsibilities

• Clean, organize, and maintain areas of the office space using a checklist to record, track, and communicate your progress, including the following general areas:

  • Employee workstations

  • Areas surrounding employee workstations

  • Stairs and railings

  • Common areas and hallways/transitional spaces

  • Conference Rooms

  • Kitchen and eating area

  • Bathrooms

  • Exit/Entryways

  • Office walls, windows, and floors in Atrium (only as necessary)

• Correctly/safely use cleaning tools, equipment, and supplies and appropriate/safe cleaning methods for different areas and items to:

  • Sweep up/vacuum and discard loose debris on floors

  • Mop floors until clean with water and cleaning solution

  • Clean accessible windows

  • Clean and disinfect doorknobs and light switches

  • Dust / remove debris from windowsills, countertops, and other surfaces

  • Dust / remove debris from cracks and other crevices not easily accessible by vacuum cleaner.

  • Clean and organize the supplies (eraser and markers) of white boards

  • Clean/remove marks on floors, walls, and doors (if possible)

  • Spot clean and vacuum carpeted or mat-covered areas

  • Clean / dust ceiling, including exposed HVAC ducts and vents.

  • Clean and disinfect chairs and kitchen tabletop

  • Clean and disinfect countertops, sinks, and faucets

  • Clean mirrors

  • Clean / disinfect toilets (including toilet seat lid, seat, bowl, flush lever, and exterior surfaces)

  • Clean and disinfect refrigerators (2 refrigerators, 1x per month)

  • Clean and/or disinfect electronic equipment in a manner that will not cause damage (ask for direction, if unsure about how to do so)

  • Clean and disinfect chairs and conference room tabletops

  • Organize furniture and materials left on surfaces and declutter where possible

  • Clean office windows (exterior to office, but still inside the building) facing the Atrium.

• Empty/clean/detangle and generally maintain office robot vacuum cleaners.

• Empty trashcans and recycling bins and replace trashcan/recycle bin liners.

• Prepare office refuse for removal by building maintenance team and/or business owner.

• Clean (and/or otherwise maintain) tools and equipment after usage.

• Keep tools, equipment, and supplies organized and put away in a proper location when not in use.

• Maintain inventory list of tools, equipment, and supplies and communicate to business owner when items require replacement or replenishment.

• Recommend to business owner additional (or alternative) tools, equipment, and supplies that could improve Office Cleaner job performance, increase the order/cleanliness of spaces maintained by the Office Cleaner, or save the business owner time/money.

• Tools, equipment, and supplies required to perform job duties/responsibilities will be provided by the business owner; however, the Office Cleaner will use properly, and maintain, the tools, equipment, and supplies required to perform job duties/responsibilities:

  • Use tools, equipment, and supplies in a proper manner that:

    • Does not result in injury or harm to the Office Cleaner, other people, property of the business, or property of the building owners

    • Is hygienic

    • Promotes the longevity of tools, equipment, and supplies

    • Is not wasteful

Candidate Attributes, Skills, & Experience

In addition to the skills/experience required to do the above detailed job duties/responsibilities with minimal direction, the ideal candidate will have the following attributes, skills, and/or experience:

• Minimum 2 years of professional cleaning experience, preferably in an office environment

• At least 3 professional references (more than 3 is even better)

• Ability to self-organize and perform/complete job duties in an efficient manner

• Ability to work independently

• Willingness to perform duties in an empty office and in an office with employees working

• Knowledgeable of correct/safe usage of cleaning tools, equipment, and supplies

• Knowledgeable of appropriate/safe cleaning methods for different areas and items

• Knowledgeable of hygienic cleaning practices—especially in bathrooms and eating areas

• Ability to perform repetitive, physical tasks in a safe manner that does not result in personal injury

• Professional demeanor

• Attention to detail

• Dependable and reliable—Ability to commit to and work on an agreed to schedule

• Acceptable background check

• Must be able to safely lift up-to 45 pounds

• Must be able to use stairs

• Must provide own transportation to and from work

Employee Benefits

• The following benefits are available to eligible FrontEdge Inc. employees:

• Partially subsidized health/medical

• Health Savings Account (HSA) available to employees utilizing high deductible health plan

• Dental

• SIMPLE IRA with employee contribution matching

• Paid Time Off (PTO)